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Opening for Desktop Support position for Mumbai Location

Company Name Confidential

Keywords / Skills : "IT Support", "Desktop Support Engineer", Desktop Engineer, Technical Support Engineer, it service desk,

0 - 5 years
Posted: 2019-02-05

IT/Computers - Hardware & Networking
IT/Computers - Software
System Administrator
Posted On
5th Feb 2019
Job Description
Job Description :
  • Troubleshooting and installation of desktop / laptop OS
  • Troubleshooting and installation of printers, scanners
  • Office and Business application client installation and configuration.
  • Installation / configuration/archive of outlook e-mail client
  • Basic knowledge of ticketing tool to assign, update and close calls in tool
  • Antivirus client installation and Definition update
  • Microsoft patches and service pack update on system
  • Awareness of Information security policy and adherence
  • Coordination with IT vendor for warranty support and call logging
  • Basic Understanding of LAN network and troubleshooting
  • Good communication skill verbal, email.
  • Escalating IT issues to next level where necessary and keep user informed on call.

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