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Opening for Deputy Manager Collections- CBSL (tata BSS) Thane

Keywords / Skills : banking, operations, personal loans, credit cards, consumer durables, client management, banking collection, bfsi collection, bfsi recovery

3 - 8 years
Posted: 2018-11-08

Job Description
Consumer Durables, Banking (Personal loans/Credit Cards)

Reporting to: Business Head Supervises (directly/indirectly): team of about 70+

Job Description -

To develop the 12+ bucket Collections capability, engaging with current clientele, developing process SLAs, monitoring revenue targets & supporting the regional team with effective execution meeting the Clients guidelines.

1. Carry out necessary capacity planning to optimize performance by conducting regular daily review with the regional team to drive performance

2. Review process gaps and work with line team to ensure closure of audit gaps as required in the SLA

3. Monitoring Productivity and Efficiency levels and provide feedback for improvements

4. Weekly / Monthly Review with client to understand their concern and providing solutions

5. Resolving legal concerns raised by the client

6. Managing a team of employees for effectiveness and results

7. Keep a track on the Revenue & Cost run rate and ensure maintenance of gross margin as set by management

8. Coordinate effectively with the support teams to ensure smooth operations with respect to availability of resources

9. Impart training programs to the regional team on new process, interventions as required

10. Oversee process improvements thus helping to control cost

11. Identify & prepare the next level to take up higher responsibilities

Requirement :

1. Should have minimum 4 years of experience into Collections

2. Should have strong domain knowledge on collections

3. Understanding the nuances of Collections & trends in the market

4. Knowledge on handling Legal aspects relating to collections

5. Client Management

About Company

Conneqt Business Solutions Limited
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