Taxpoint Direct Ltd. is one of the London’s Most fastest growing Accountancy firm that delivers a variety of services that are powered by city’s most talented professionals, who specialises in core Accountancy to Medium and Small size Businesses based both in UK and Overseas.
The dedicated team of Accountants and Tax Consultants are always prepared to provide businesses the best advices possible in light of vast experience throughout their journey. Taxpoint believes in client satisfaction to the most optimum level. Powered with one of the best accountants who take care of their clients as their own business and provide a very friendly yet a serious service to a client base of more than 500 registered businesses.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases