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Opening for "Customer Support" with Global French MNC in Okhla, Delhi

Keywords / Skills : Fresher , Trainee/ Management Trainee , Technical Support Executive ( voice) , Technical Support Representative (Non- voice) , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Data Processing Executive , Telesales Executive , Telemarketing Executive , Manager - Data Processing , Team Leader , Medical Transcriptionist , Transactions Processing Executive , AR Caller/ AR Analyst , Account Services Executive , Operations Manager , Manager - Service Delivery , Technical Trainer , Quality Assurance - Manager , VP/ GM - Quality , Shift Supervisor , Training Manager , Manager - Migrations/ Transitions , Process/ Work Flow Analyst , Quality Assurance Executive , Voice & Accent Trainer , Process Trainer , Soft Skills Trainer , VP/ Head - Customer Service , VP - Operations/ COO , SBU Head /Profit Centre Head , CEO/ MD/ Country Manager , Director on Board , External Consultant

0 - 8 years
Posted: 2019-02-05

Job Description
Day shift (5 days/ week)

One of our client a leading Global MNC offering 360� marketing solutions & CRM /Loyalty programme established over 40 years back with operations in over 50 countries including India operations

Over the years the deep insights on market dynamics and trade engagement gained by the client resulted in the birth of a specialized organization in the field of relationship and loyalty management.

The clients have operation in India & overseas as well .

It believes that the key to a brands success is its ability to manage Relationship with various stakeholders and to continuously engage with them in order to ensure retention, loyalty and shared growth.

Besides comprehensive strategy and communication support, It offers state-of-the-art technology services including Customized CRM solutions, Sales Process &, , Business Analytics, Mobile Application development for redemptions, IVR solutions, Web-casting services

The JOB DETAILS are as below:

Client - Global MNC

1) JOB LOCATION: Okhla, Delhi


3) POSITION - Associate / Sr Associate ( Customer Support)

4) EXPERIENCE- 6 months - 3 years in operations /Business operations/ email process/ voice process/ CRM/ Customer service

5) Should have good excel proficiency


Department : Delivery & Operations

Job Summary

- Managing clients calls , lead generations & appointment setting .

- Making reports on Excel

- Responsible for the service delivery operations

- Manage team of operations & service delivery team

-Performance results and implement department improvements.

-Plan for upcoming organizational needs and implement strategies in a proactive manner.

� Maintain understanding of client specific training.Resolve escalated customer complaints.

� Work with support departments to ensure staffing strategies are effectively executed.

� Achievement of budgetary measurements.Maximize
revenue generated efficiency.

� Responsible for selecting, training, developing, and managing performance of professional and direct reports;

� Implementation of process as per the company policy. Audits, review of calls. Customer satisfaction audits. Accountable for managing service delivery

� Supervise the service delivery team and ensures that the service desk, application support and desktop support run effectively.

� Building strong relationships with clients and making sure the services provided are of quality and profitable.

� Organize and facilitates training and workshops for service delivery personnel.

� Provides support to new business opportunities.

� In conjunction with the Sales Team and Service Delivery Management teams.

� � Managing the Operations Team & its deliverables to external customers.

� To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved

� To build services relationships with clients.

� Ensuring systems, processes and methodologies as specified are followed to sure effective monitoring control and support of service delivery.

� To provide reports to an agreed schedule (or on request), including management and account performance reports.

� Drive client service review meetings (monthly, quarterly); areas covered will include performance reports, service improvements, quality and processes.

If interested please revert back, Updated CV, Current salary, in hand salary, expected salary, notice period

Megma Services

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