Company Name: Psw Global Solutions Company Description: Psw Global Solutions is one of the Indias leading Recruitment Company located in Chennai, Tamil Nadu. We providing the wide range of quality manpower service to job seekers and employers. We strongly focus on manpower services to job seekers either freshers or experienced peoples. Our Mission is to provide cost-effective recruitment and hr solutions to medium and large sized organizations meeting both short term requirements and long term technology needs Email: [HIDDEN TEXT] Telephone: 7299999779
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases