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Opening for Assistant product Manager-Personal Loan

Keywords / Skills : Strategic thinking, innovation, strong negotiation, Strong analytics and technology orientation, Communication skills.

3 - 6 years
Posted: 2019-05-07

NGO/Social Services
Finance & Accounts
Other Finance & Accounts
Any graduate Master OF Business Administration (MBA)
Posted On
7th May 2019
Job Ref code
Job Description
Execute market research questionnaires and do dip stick survey for all variants of products as needed

Support Fintech initiatives for the region and be the point of contact for any requirements in the region

Manage portfolio quality across the various cities where Retail Loans have been marketed

Build a customer interaction through meetings, functions & training programs and develop a customer organization

Responsible for meeting the regional budgets for Personal Loan

Publish reports on the performance of all clusters on a monthly basis
Ensuring best in class TAT and address any queries that may be raised by the customers for availing loans

Ensuring that any service complaints are resolved in a timely manner

Training of all sales team and support team to treat Customers with respect and providing complete disclosure of terms and conditions

Dipstick surveys with customers to understand the product needs of customer and modifying the products accordingly

Researching the competitors offering and making necessary changes to the product to be tailor made for customer segment

Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with company.

Conversion of all form based processing to digital process, with minimal documentation

Ensuring technology caters to the mass market segment of customers

Ensuring there is sufficient pipeline of forms for processing

Timely training to staff so as to ensure product knowledge, change in processes are communicated in a

timely manner downwards

Handling any disciplinary issues pertaining to the Retail Loans staffs, support HR in conducting inquiry

About Company

GlobalHunt India is a leading executive search & selection firm, in terms of services offered, professional team, mandates handled and Industry specializations across Asia-Pacific, US and Europe markets. Currently we would like to touch base with you regarding an opening with one of our client. Please touch base with us and send across your CV in word format to discuss it further. I am sending you some details for an opening that might help you to give a better perspective about the position as well as the organization. If you have any query; do give me a buzz.
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