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Opening for Assistant Manager Operations - Delhi.

Keywords / Skills : Operations

4 - 6 years
Posted: 2017-09-13

Hotels/ Restaurant
Hotels/ restaurants
Front Office Executive
Posted On
13th Sep 2017
Job Description
Job Role:

Reservation and Room Allocation in Hotel Management Software

Lead, Train, Supervise and manage team of Housekeepers, F&B Production, Security

Vendor Management for local purchases (Grocery, Consumables)

Billing, Accounting and Cash/ Credit Card Collection via EDC Machine

Guest Greeting, Servicing and Interaction throughout the stay

Soliciting positive & encouraging feedback on Online Portals as well as Offline
Feedback Form

Maintain Checklists of Operations and Maintenance of the property

Manage Reception for any Guest Requirements

Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing.

Greet, check in and settle guests while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way

Schedule shifts for the team, manage leaves and assign duty and responsibility. and ensuring it remains within permissible limits.

Relationship management

Ability to communicate clearly in English and Hindi

Evaluating the performance of operations staff, Overseeing staff levels and schedules.

Understanding hotel procedures and policies

Excellent verbal and written communication skills in English and Hindi

Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels.

Ability to manage multiple tasks concurrently

Mandatory â€"

Candidate should have handled hotel operation / front office / check form vendors
Knowledge on Hotel Software
Key Skill(s)

Walkin for you