It is a frontline sales role wherein the person would be responsible for selling Home Loan to employees of SMEs and small corporate. The person would be driving a few crores of business every year. This position would report into Branch Sales Manager
6 months-8 years of relevant experience in mortgage industry. Having existing relationship with Builders
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases