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JOB LOCATION: White field
Officer – Operations Support (Security)
People – To consistently deliver Every Little Helps for our people
• I ask for and action staff feedback
• I acknowledge progress and celebrate success with my team and individuals
• I agree SMART objectives and coach my team to improve standards and develop behaviourally and technically
• I have a "My Job" document for me and my team
• My team has a Viewpoint action plan that is reviewed and effectiveness is measured at a temperature check
• I have a PDP based on my 3600 feedback based on my behavioural and technical need
• I review my teams progress against objectives and personal development plans in at least 2 reviews a year
• I spot and develop talent ready for moves and appointments
• I take care of myself within and outside of work and encourage my team to do the same
Customer - I consistently deliver Every Little Helps for our customers
• I resolve day to day operational issues/queries and escalate where appropriate to deliver "No one tries harder for customers".
• I regularly report to my stakeholders on my team's performance and KPIs
• I ask for and action feedback from my internal customers that my staff are "go-to" people for any process/technical queries and they do what they say
• I ensure that my team continually adds value to business and delivers more complex tasks/activities
• I understand the business, its requirements and respond appropriately and timely
• I am never afraid to deliver bad news and act with integrity
• I process all alarm activations by providing a swift, accurate and effective response according to the mandate of ACPO and NACOSS
• I accurately maintain Security operations databases.
• I provide reliable advice on security related matters.
• I always manage work volumes effectively
Salary package: 2.5 lakh (Freshers) / 3 Lakh - 7Lakh (Experienced). Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: 2 ways.
Rounds of interviews: HR Round / Manager Round (Technical Round) / Versant Round
Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM
Under- Graduates(Backlogs): Candidates who have backlogs with 1 year international voice experience can apply.
Experienced Candidates: Candidates with relevant Experience can also apply
TO SCHEDULE YOUR INTERVIEW
Salary: INR 3,00,000 - 7,00,000 P.A. Night Shift Allowance + BOTH WAY CABS / Client Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
technical support service desk it helpdesk international voice uk shift semi voice remote support tesco property helpdesk hp dxc infosys tcs accenture call center backend operations b2b process international semi voice
Desired Candidate Profile
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required