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Officer – Operations Support (Team lead)

Keywords / Skills : Technical Support, Technical Support Executive, Customer Support, Desktop Support, TSA, Tech Support, TSR

2 - 6 years
Posted: 2018-10-12

Job Description
Job Description

WARM GREETINGS FROM Inspiration Man power

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JOB LOCATION: White field

Officer – Operations Support (Security)

People – To consistently deliver Every Little Helps for our people
• I ask for and action staff feedback
• I acknowledge progress and celebrate success with my team and individuals
• I agree SMART objectives and coach my team to improve standards and develop behaviourally and technically
• I have a "My Job" document for me and my team
• My team has a Viewpoint action plan that is reviewed and effectiveness is measured at a temperature check
• I have a PDP based on my 3600 feedback based on my behavioural and technical need
• I review my teams progress against objectives and personal development plans in at least 2 reviews a year
• I spot and develop talent ready for moves and appointments
• I take care of myself within and outside of work and encourage my team to do the same
Customer - I consistently deliver Every Little Helps for our customers
• I resolve day to day operational issues/queries and escalate where appropriate to deliver "No one tries harder for customers".
• I regularly report to my stakeholders on my team's performance and KPIs
• I ask for and action feedback from my internal customers that my staff are "go-to" people for any process/technical queries and they do what they say
• I ensure that my team continually adds value to business and delivers more complex tasks/activities
• I understand the business, its requirements and respond appropriately and timely
• I am never afraid to deliver bad news and act with integrity
• I process all alarm activations by providing a swift, accurate and effective response according to the mandate of ACPO and NACOSS
• I accurately maintain Security operations databases.
• I provide reliable advice on security related matters.
• I always manage work volumes effectively

Salary package: 2.5 lakh (Freshers) / 3 Lakh - 7Lakh (Experienced). Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services:  2 ways.
Rounds of interviews: HR Round / Manager Round (Technical Round) / Versant Round
Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM
Under- Graduates(Backlogs): Candidates who have backlogs with 1 year international voice experience can apply.
Experienced Candidates: Candidates with relevant Experience can also apply


Salary: INR 3,00,000 - 7,00,000 P.A. Night Shift Allowance + BOTH WAY CABS / Client Incentives

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time


technical support service desk it helpdesk international voice uk shift semi voice remote support tesco property helpdesk hp dxc infosys tcs accenture call center backend operations b2b process international semi voice

Desired Candidate Profile

*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

About Company

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment & Staffing Solutions Consultants in India, was established in the year 2008, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.

Our team of experts, with over a decade of experience, bring the best practices & methodologies in the industry. This helps us deliver the optimal solutions for even the most complex challenges to our global customers across industries. Inspiration Manpower leverages technological advance to bring speed, agility and cost efficiency to the whole gamut of processes.
About Recruiter
Roopa Patil
Inspiration Manpower Consultancy Private Limited
Skills I hire for Accounts, accounting, taxation, service tax, sales tax, accountant
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