Aakash Universal Ltd. https://www.aakashmarble.com Aakash Universal Ltd. https://www.aakashmarble.com Aakash Group founded by Mr. Ram B. Jajodia in 1990's is a fast growing group in the private sector. The flagship company Aakash Universal Ltd. is one of the fortunate, leading and largest companies in the Stone Industry in India.
Aakash group has diversified business interests and is becoming increasingly dominant player in all the sectors in which it operates such as Imported Marble & Granite, Builders & Developers, Media & Entertainment, Hospitalities & Leisure, Mining, Fabric & Clothing , Information & Technology, Octroi & Toll Collection and Tiles Manufacturing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases