organization change management engagements - held in business transformation from current state to different operating model. - creating change strategy, training programs around it. - establishing organization change management. - benefits of the change transformation that has been adopted. - complexity of the large scale engagements/ transformation and the change problem statement. deep dive into the framework that they have applied( prosci or any patented in-house change management framework covering e2echange dimensions- from designing change strategy to execution which they should be able to clearly articulatecontextualized to the client need). - real examples / proof points of creating- integrated program and change management plans, change prioritization / rationalization models, benefit realization approaches, change mobilization through super users/ evangelism, crafting and mapping user journeys, human centered and design thinking approaches overall change governance that they may have deployed on their client engagements.
Saaki Argus And Averil Consulting Our Client is an American multinational corporation that provides digital, technology, consulting, and operations services.It is listed in the NASDAQ-100 and the S&P; 500 indices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases