•Collections: Adherence to client policies and procedures pertaining to Collections.
•Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write offs, credit and debit memos, invoices cleared/closed, )
•Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.
•Archiving, records retention and audit support.
•O2C/Billing/AR including resolving Level 1 collection inquiries, and assisting if required in Level 2 and Level 3 inquires. For reference: Level 1 includes but not limited to inquiries regarding: factual information, status, operational procedure, and policy contents. Level 2 includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes. Level 3 includes but not limited to inquiries regarding: complex policy interpretation, authority to consider requests for exceptions or policy changes, and relationship impacting issues.
Package Upto.5.25LPA+Variable Pay
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