▪ Iskills Solutions is one of the reckoned names in the training & Placement sector imparting Medical Coding and Billing training services to Private business enterprises, institutions and individuals. Since our inception, we have done a commendable job in creating value and confidence in every assignment. Our spectrum of training services meets the demands of various sectors. Iskills provides you with ready-to-work, high-quality training program with Placement in leading companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases