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Non voice and Voice process

Keywords / Skills : Voice Process, Voice Support Executive, and non voiceBPO, Call Center, International BPO, International Call Center, Voice Support, Customer Support, Customer Care Executive

0 - 2 years
Posted: 2019-04-09

Job Description
Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service.

In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.

Businesses outsource not only contact centers but also data processing work and administrative operations. So there comes the need of professionals who pwill do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software etc.

Without going into much detail let me put it this way. Work that can be done on a computer system and does not require actual visits or direct face-to-face coordination with clients. Though it may require inter-department coordination and collaboration.

For back office processes recruiters generally require you to have good computer skills, communication skills, written skills (If you can write an email without grammar and spelling mistakes that would be fine) etc. Good computer skills here means you should be thorough with the office applications such as MS Word, MS Excel. Whereas good communication is nothing but getting your thought across in a clear and simple way.

Back office job requires you do the job fast and with minimal or no errors. For that a minimum 25 Words Per Minute typing is considered good.

interested candidates can share resume with [HIDDEN TEXT]  OR call @8296835992, 6364117606 and 9980874515.

About Company

‘Lead’ is a conglomerate of Educationists, Trainers and Industry Professionals. Our innovative and diversified range of training programs and consulting services are designed and delivered by an ever-growing team of subject matter experts who are fully competent in providing solutions relevant to this part of the world and applicable to today’s business challenges. We pride ourselves with world class content for all sorts of training.

We believe in the concept of ‘creative mentoring’ which emphasizes on fine tuning of overall personality of a trainee. ‘LEAD’ accomplishes this mission by fostering a vibrant community for trainees to gain the skills, experience and encouragement they need to fulfill their educational and professional aspirations in their respective fields. Our programs emphasise real skills and are developed in conjunction with major industry partners to ensure that course content and learning outcomes are highly relevant to today’s business needs.

We’re committed to building long-term relationships with our clients. We’ll take the time to understand what your business wants to achieve and then tailor a solution that meets the unique needs of your organisation. Our outcome-focused collaborative approach will assist you to identify high value opportunities, address your business challenges, and transform your organisation.

We have attracted more than 2,000 enrolments in one year and we are major training providers for many educational institutes, manufacturing sectors, health and community sectors as well as Indigenous education. We also have a strong presence in a range of industries such as IT, ITES, agriculture, business and fashion, justice and legal.
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