Sri Barati Infotech is a bespoke software & recruitment consulting start-up without an asterisk working on plain and simple terms that wouldn’t sound like a jargon to our customers. We are a bunch of thorough professionals with unconventional and non-traditional mindset. Like all the other start-up we aspire to pool our hard work, honesty and skills to make sure that we live up to our commitment, which is to provide ultimate satisfaction to our customers. We will never settle down unless the job is done, we love what we do and the ones we do it with love!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases