Job Title: Network Voice Project Manager
A) Responsible for the design, configuration and maintenance of Avaya VoIP and Call Center infrastructure and related services such as Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
B) Manage an end-to-end BPO and Call Center solutions in Philippine and will responsible for making sure all of global standard solutions are being implemented as per policies and guidelines.
C) Managing multiple projects and RFS(Request for Services) simultaneously and has experience providing outstanding customer service in a 7x24 operational environment with high availability (99.999%).
- Interface with vendors to identify and purchase hardware and software that meets requirements defined by the Global and Regional IT Infrastructure team.
- Evaluates and identifies opportunities for VoIP and Call Center performance and functionality improvements.
- Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements
- Create, and maintain documentation as well as procedures.
- Experience infrastructure project manager (10+ years) who handled large scale voice migration projects.
- a. Qualification:
- i. university graduate with IT infrastructure related degree,
- ii. PMP/Prince project management methodology practitioner,
- iii. Avaya UC/CC product knowledge and deployment experience essential.
- Experiences on design, configuration and expansion of a Avaya VoIP and Call Center solutions including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions
- Efficient in maintaining Avaya PBX products such as media servers, voicemail systems , gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1
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