Network Voice Project Manager

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
IT/Computers - Software
Location
Singapore
Years of Experience
7 - 15 years
Function
IT
Posted On
28th Feb 2019
Skills
Avaya, VOIP,Voice over IP

Job Description:

Job Title: Network Voice Project Manager

Location: Singapore


Job Description


A) Responsible for the design, configuration and maintenance of Avaya VoIP and Call Center infrastructure and related services such as Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.

B) Manage an end-to-end BPO and Call Center solutions in Philippine and will responsible for making sure all of global standard solutions are being implemented as per policies and guidelines.

C) Managing multiple projects and RFS(Request for Services) simultaneously and has experience providing outstanding customer service in a 7x24 operational environment with high availability (99.999%).

- Interface with vendors to identify and purchase hardware and software that meets requirements defined by the Global and Regional IT Infrastructure team.

- Evaluates and identifies opportunities for VoIP and Call Center performance and functionality improvements.

- Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements

- Create, and maintain documentation as well as procedures.


Job Requirements

- Experience infrastructure project manager (10+ years) who handled large scale voice migration projects.

- a. Qualification:

- i. university graduate with IT infrastructure related degree,

- ii. PMP/Prince project management methodology practitioner,

- iii. Avaya UC/CC product knowledge and deployment experience essential.

- Experiences on design, configuration and expansion of a Avaya VoIP and Call Center solutions including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions

- Efficient in maintaining Avaya PBX products such as media servers, voicemail systems , gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1

About Cognizant:

Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on Fortune 500 2017 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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