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Network Operations Centre L2

Keywords / Skills : Network Engineer, Cisco VOIP, HSRP, VRRP, GLBP, Firewalls, Security

3 - 10 years
Posted: 2019-09-12

Industry
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
System Administrator
Posted On
12th Sep 2019
Job Description
But the resources who are really interested in a job change and willing to join can apply.
Role Competencies.

Technology: 
Network Fundamentals: Understand hardware classes from multiple vendors

Should be able to understand / Explain scenarios & have working knowledge and be able to trouble shoot all network Protocols. Install configure & troubleshoot of Cisco Router.

WAN Topologies: Explain scenarios & have working knowledge and be able to troubleshoot the functions and operations of gateway redundancy protocols (i.e., HSRP, VRRP, NSRP and GLBP) configurations.

Routing / Switching : Configure & Verify router hardware and software operation using all commands. Strong knowledge on all protocols.

Internetworking: Describe purpose of Firewalls, VPN, IDS, IPS , UTM devices, VOIP technologies, Knowledge on Wireless technologies & IP Telephony.

Network Security: Describe purpose of Firewalls, VPN, IDS, IPS , UTM devices, VOIP technologies, Knowledge on Wireless technologies & IP Telephony.

Tools: Advance knowledge on various tools used in the enterprise networks. HPOV, Solar Winds WUG, Ticketing systems and Process.



MAIN RESPONSIBILITIES AND ACTIVITIES


Troubleshooting: Analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conference calls

Knowledge Management: Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team

Operations: Compliance to set Process, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools



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