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Network Operations Center (NOC) Analyst – L1

Keywords / Skills : Network Operations Centre, Network Operations Management, NOC Analyst, Network Engineer, Network Operation Support, Network Operations Engineer

Posted: 2019-05-07

IT/Computers - Software
Software Engineer/ Programmer
Posted On
7th May 2019
Job Ref code
Job Description

Network Operations Center (NOC) Analyst – L1
The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks and Cloud Centric environments. This individual then performs research or refer to the KEDB to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
Typical duties include, but are not limited to:
  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Recognize, identify and prioritize incidents inaccordance with customer business requirements, organizational policies and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitor a wide variety of information systems and network systems that include, but are not limited to VNP circuits, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications
  • Document all actions in accordance with standard company operational policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Ability to think on feet and provide required remedial activity of all the issues reported to NOC.
  • Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Could apps.
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution,etc.)
  • Support multiple technical teams in 24 x 7environment operational environments with high uptime requirements. Variedshift schedules may include day or evening hours are late nights.
  • Work on Active Directory activities, Exchange, O365 Cloud Exchange, Google Corporate Mailbox,
  • Working knowledge on Ticketing tools like Manage Engine, Service Now, Remedy etc.
  • Working knowledge on Monitoring tools like Ops Manager, Nagios, Solar winds, Whats up gold etc.
  • Other duties as assigned

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