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NETWORK ENGINEER / SYSTEM ADMIN / NETWORK SECURITY

Keywords / Skills : Network Administrator, Network Admin, System Engineer, Firewall, Network Security., Proxy, ACL, ITIL, Routing and Switching

4 - 8 years
Posted: 2019-03-04

Industry
IT/ Computers - Hardware
Function
IT
Role
Network Administrator
Posted On
4th Mar 2019
Job Description
  • The second level of contact for Clients reporting perceived service disruptions or faults
  • Primarily responsible for handling CMB's, Impact Analysis and Implementation
  • Update the log in the Service Desk tool for facilitation of service desk (L1) personnel when updating status to the Client
  • For high impact cases, the second level support team is responsible or reviewing the notification as well as providing service desk associates with expected frequently asked questions before service desk (L1) personnel notify the clients
  • If required, coordinate with the external suppliers for incident resolution or problem management
  • Co-ordinate with vendors as and when required to patch the ports/routers/ firewall in IDF and MDF.
  • Using automated scripts take regular backups of critical network devices.
  • Follow the ITIL process while delivering the required services.
  • Responsible for documenting any new problem resolution using the knowledgebase or Known error database.
  • Routing or escalation of incidents to third-level support teams for diagnosis and resolution.
  • Update Team Lead on the scheduled task/bridge calls based on the Outlook calendar.
  • Raise tickets with respective vendors to close problems or issues connected with hardware devices, links, ISP etc. and follow-up till closer, for ISP incidents vendor has to share RFO.
  • Update the client with at a minimum a status update on service availability and any request being managed by the service team, incident number for use in future communication.
  • Scheduled MIS reports like Bandwidth, Bi-weekly review, Monthly review reports etc.
  • Primarily responsible for resolving all assigned incidents and provide solutions that will restore affected service to normal operations
  • Update the log in the Service Desk tool for facilitation of service desk personnel when updating status to the client
  • For high impact cases, the second level support team is responsible or reviewing the notification as well as providing service desk associates with expected frequently asked questions before service desk personnel notify the clients
  • Interface with problem management team for big impact or recurring incidents
  • If required, coordinate with the external suppliers for incident resolution or problem management
  • Responsible for documenting any new problem resolution using the knowledgebase or Known-error database.
  • Follow the ITIL process while delivering the required services.


About Company

Welcome! to SGK Consultant
"SGK Consultant" are involved in providing our extensive client base with varied forms of HR solutions. Comprising Human Resources Outsourcing, Consulting and Staffing Solution, our offered services are highly valued among our respected clients. These services are rendered in order to support the specific HR needs and demands of the clients. Our tremendous expertise in this domain has enabled us to diversify to various career options. We are able to cater to different industries owing to our diligent and proficient team, which has the expertise to render their services as per the needs of the clients. We specialize in providing high quality services to our huge client base without any hassle. Our client-centric procedures have enabled us to gain the goodwill of our prestigious clients. Keeping in mind with the prevailing trends of the market, we continuously develop and innovate our level of service.
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