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Network Engineer - Chennai ( Ambattur )

Keywords / Skills : "Network Engineer", Networking, "Network security", "Network Administrator"

5 - 7 years
Posted: 2018-09-27

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Education
Any graduate
Posted On
27th Sep 2018
Job Description
Engineer Primary Responsibilities and Duties:

Troubleshoot all Level 1/ 2 Calls from customers.

Ensure consistent customer satisfaction.

Document all communication with customers in the CRM.

Notify/Discuss with TL/Manager on tickets that require assistance.

Timely handoff ( escalation) of cases that require technical escalation to L3 TAC.

Plan and constantly work on upgrading tech and product expertise.

Contribute to the knowledge base/ Tech Forum

Basic Criteria:

5+ years’ experience in configuration and troubleshooting high-end networks and security appliances.

The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.

Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.

Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

Basic Skill Set:

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.

Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

Experience on routing protocols RIP V1/V2, OSPF, BGP

Core Skill Set:

Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x

Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen, Juniper SRX

Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.

CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.


Please send your CV to  [HIDDEN TEXT]

Prabhu
9840968231


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