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Keywords / Skills : 12-16 Years Experience & willing to work in 24x7 rotation shift • Experience in Network Management / Data Center / Server Management MAIN RESPONSIBILITIES AND ACTIVITIES

12 - 16 years
Posted: 2019-05-09

Job Description
MAIN RESPONSIBILITIES AND ACTIVITIES

• High level deliverables in Network include Cisco Nexus Appliances, Juniper MX/QFX Series Appliances, Arista high density switches, A10 load balancer, Leaf-Spine Architecture, MP-BGP, Anycast, Cisco ASA firewalls, Network management using sFlow/netconf/telemetry etc.,

• Troubleshoot and resolve issues with Customer’s Network Infrastructure through tickets

• Work on different type of issues through Service Requests, Defects and resolve tickets for software, hardware and networking issues.

• In case of issue not resolved within a specified period, escalate to next level for assistance

• Planning & Implementation of CRQs by strictly following Customer’s Change Management Process for any Network related changes

• Engineer to plan changes to a wide range of switches/routers across Customer’s network to remediate any issue in network and perform the activities during approved maintenance window.

• Create tickets with ISPs in case of Backbone links flap or down events and continue to follow up until resolution/root cause provided.

• Work with different Service owners within Customer’s environment to come up with a plan to execute a change that may affect them.

• Periodic status update & clear communication of any Network issues to several Team of Customer over mail/chat.

• Escalate to Customer’s Network team in case of any discrepancy in Network monitoring and provide/suggest solutions. E.g.: Not receiving alerts, enormous alerts from a specific site, repetitive alerts etc.,

• Troubleshooting: Analyze and resolve technical queries of customer - High Severity Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conference calls

• Knowledge Management: Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team

• Operations: Compliance to set Process, Provide on-call Support, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools.



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