Netapp L3 Location: Hyderabad Job Description: Technical skills - Excellent and proven handson experience on NetApp 7mode and CDOT, EF Series needed.SolidFire knowledge will be an added advantage SAN zoning knowledge Windows and Linux knowledge/troubleshooting mandatory (from application perspective) Backup tool administration needed (EMC networker and Data Domain preferred) AWS knowledge andDevOps way of working would be added advantage. JD: 1) Handle daily tasks coming in form of STASKS,CTASKS,ITASKS etc 2) Ability to handle technical escalations from L1/L2 and reach out toLead/Vendor if needed - in mission-critical production environment 3) Perform troubleshooting for end customer user access or application issues 4) Storage performance troubleshooting is mandatory. 5) Ability to work with Analytics tool to leverage Splunk or other tools for deriving business value 6) Perform Storage upgrades (Data Ontap - both 7mode and CDORT) 7) Create new Storage Virtual machines,storages,user shares and other entities 8) DR test experience at storage level (using SVM DR and Metrocluster) is mandatory. 9) Perform regular infrastucture audits for backups,improvements,gap analysis etc 10) Self started and ability to initiate improvements 11) Work and co-ordinate with other External Service Providers for serving the end customer 12) Prior customer facing experience mandatory 13) Ability to work under pressure and grasp new technologies. 14) Perform data restorations of critical customer data 15) Strictly adhere to ITIL process for customer service delivery 16) Work on suggestions given by NetApp and implement the same. 17) Attend regular customer calls on weekly basis for smooth operations. 18) Should be able to perform data migrations -- in close coordination with Lead/Project Manager. 19) Should be willing to perform o ncall standby on rotational basis.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases