. To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.
. To interact with the customer and internal teams to gather requirements for development purposes. . To perform activities related to enhancement creation of documents for CMMi and client requirements
. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements
. To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client as well as from the functional and technical team of client on the project.
. To provide technical guidance to junior developers
If you are interested please send us your updated profile along with following details.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases