Datamatics Ltd creates IT and software solutions that anticipate and effectively respond to a rapidly changing global business environment. We are focused on consistently delivering superior business value through client specific solutions and building long-term relationships, to enable customers capture market opportunities and consolidate their leadership position. We do this by undertaking strategic business initiatives, enhancing business efficiency and productivity, and improving time to market.
An ISO certified company, Datamatics has to date executed over a 1000 projects in over 58 countries across the globe, including several for the world's largest companies in their lines of business, and Top Fortune 500 companies - providing customers a wide spectrum of software services. Our customer-centric, dedicated teams in the US, UK, Germany and Switzerland enhance our support services and enable a close interaction with our customers. Our advanced people and quality initiatives gives Datamatics the unique distinction of being amongst only three companies enterprise-wide to be assessed at Level V of both the P-CMM (People-Capability Maturity Model), and the SW-CMMi.
For more information about company profile, please visit the URL: www.datamatics.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases