AKS HR SERVICES PVT LTD - an Enterprise IT Services (Group company of AKS InfoTech/IT Services). Providing manpower/staffing/Core HR services to IT companies. At AKS, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our colleagues have been key factors in our company’s growth and market presence. By keeping the best talent and helping them grow both professionally and personally, we ensure a bright future for AKS and for the people who work here.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases