About us ITConnectUS Inc. is a global Software Development, IT Product Design and IT Consulting Company predominantly focused on Web Application Development, Digital Innovations & IT Recruitment Solutions. We also provide global digital consultancy that helps brands leverage design, analytics, and engineering to create meaningful, personalized customer experiences. We have offices in Chicago (United States), Mohali and Bangalore (India) and Singapore. With resources of incredibly intuitive, diligent and creative 200+ professionals, we are dedicated to helping our client zenith the market. We are passionate about technology, innovation and creativity and, approach every project with enthusiasm and commitment to make a difference.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases