Bharti Soft Tech Pvt Ltd is a global technology and process driven software solutions company offering customer centric solutions. With knowledge and experience of the entire IT lifecycle, we help enterprises streamline core IT processes and augment their competitive advantage. Our Agile tools and DevOps processes create the outcome-based and ROI driven solution for technology teams and enterprises.
Drawing on the talents and insights of our people in offices around the world, we combine unparalleled experience, comprehensive capabilities across many industries and business processes, and fresh thinking to generate innovative solutions. BSPL offers superior quality and cost effective business solutions, employing cutting-edge technologies and the most exacting of quality standards.
Headquartered in Paris, Europe with two delivery centres in India and operations in U.S., Europe and Asia, we combine local presence and accountability with a global delivery capability.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases