Greetings from 2COMS!!! Please go through the below Job description...
Eligibility Criteria Candidates with Good communication Skills At least 15 years of regular education. Willing to work in Night Shifts - Rotational Willing to work in 24/7 BPS Environment Candidate should not have a career gap of more than 2 years / 24 months in the profile.
Experience : 2 to 5 years
Salary: Upto 7.5 LPA
Interested candidate can share their resume to [HIDDEN TEXT] along with the pan number.
Thanks & Regards Debashree Banerjee HR Recruiter
Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases