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Need Technical Support/ IT Service Desk for Bangalore(30 days Notice)

Keywords / Skills : IT Service Desk, service desk, it support, Technical Support, technical support executive, helpdesk, it help desk, tech support, tsr

Posted: 2019-01-07

Technical Support Executive ( voice)
Posted On
7th Jan 2019
Job Ref code
Job Description
Greetings from 2COMS!!!

Please go through the below Job Description...

Job Description -


Skill Set

Primary roles and responsibility

L1 -Support

Excellent Communication skills (Verbal and Written)

Supporting international (Europe) clients over the phone or email or chat.

Good knowledge on ITIL framework

Working hours is CET

Ability to understand incidents/problems quickly

Function as first point of contact for incidents and service requests from end users.

Good documentation skills

Co-ordination with L2/L3 teams.

1-4 Years of experience in Service Desk

Appropriately categorize, prioritize and escalate incidents and service requests.

ITIL V3F Certified (not mandatory)

Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications).

Good knowledge on Active Directory

Providing access to new hires and revoking/terminate the access for those who leave organization

Password Reset/Unlock

Responsible for Identity and Access management

Please forward your Cv to [HIDDEN TEXT] along with PAN number.

Debashree Banerjee
HR recruiter
Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. IT Firm
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