JNET Technologies is one of the fastest growing, world-class and reputed providers of Information Technology services and solutions. Its mission is to help global corporations create and sustain a competitive advantage. JNET offers its clients, partners and employees a wealth of diversified expertise and knowledge with long term planning to ensure a return on investment, sustainable and profitable long-term growth.
JNET's solutions allow companies to improve corporate performance by enabling key elements in the managerial aspects of business. JNET has proven competence in verticals such as Manufacturing, Financials and Retail and Distribution. JNET has both the expertise and bandwidth to offer clients a wide array of development options and end-to-end solutions-on a global scale, extensively as well as intensively. JNET's regional operations include North America, Asia Pacific and Middle East.
A strong framework of processes, tools and techniques, implemented through well-defined and robust framework of procedures form the basis of all delivery activities at JNET and it leads to value addition in quality and productivity of the client's organization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases