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Need Immediate - Application Support Engineer ( Voice Process) - Fresher (0-1 yrs exp)

Keywords / Skills : Telecaller, Customer Support, Technical Support, Customer Support Executive, Customer Care Executive, Customer Care, Customer Service, Application Support, Application support engineer, Support analyst, Support engineer, BPO Executive

0 - 1 years
Posted: 2019-04-16

Job Description
Need Immediate - Application Support Engineer ( Voice Process) - Fresher (0-1 yrs exp)
Location: Ghansoli, Navi Mumbai

Qualification: Any Engineering, BBM, B.COM, BA, BCA, BSC IT 

o Respond to retail outlet customer queries over Phone, Email & Web.

o Should greet customer at beginning & at end of call and ensure proper tonality.

o Should create ticket for each call request and document with proper details.

o Should try to resolve the request at his/her end by following proper processes, check lists.

o Should immediately seek help of senior / shift lead in case of any doubt or confusion and resolve/dispatch issue in a clear manner.

o Hands on support in case of any emergency.

o Provide support to new team members in team.

o Publish Daily Activity report with screen shot for respective shift to Shift lead / Managers.

o Support L2 / Lead members for Calls / Tickets activities.

o Follow rules & regulations and flexible to work in any shift (24 x 7).

About Company

offering next gen digital transformation, enterprise IT and product engineering services. The company enables clients innovate, integrate, and transform their business by leveraging disruptive technologies like Artificial Intelligence, Machine Learning, Mobility, big data, analytics, cloud, IoT and software-defined networking (SDN/NFV). The company also has a pool of 300 Clinical SAS consultants working with many Pharmaceutical , Medical Devices, CRO and Healthcare Companies.
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