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Need Fresher IT call co-ordinator (Female) for Mumbai (Kandivali) Contact Swapnil: 9594976118

Keywords / Skills : Freshers, Graduate Fresher, Graduates

0 - 0 years
Posted: 2019-01-11

IT/ Computers - Software
Software Engineer/ Programmer
Posted On
11th Jan 2019
Job Description
Subject: Need Fresher IT call co-ordinator (Female) for Mumbai (Kandivali) Contact Swapnil: 9594976118


We are an ISO 9001:2008IT Out Sourcing Company currently providing IT Services to almost 200 Companies, which Includes CMM, PCMM, CMMI and reputed Companies in India and Abroad.

One of our CMM Level 5 clients is looking Fresher IT call co-ordinator (Female) for Mumbai (Kandivali) 

Skills: Fresher IT call co-ordinator (Female) 

Exp: 0 to 1 Year 

Work Location: Mumbai (Kandivali) 

• Problem solving Capability in HP and Dell and other vendors laptop/ desktop Hardware. 

• Providing a Single Point of Contact (SPOC) for assistance with IT services under scope 

• Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)

• Acknowledge the tickets, resolve the issue remotely. 

• Allocate appropriate category. 

• Classify the tickets as per Severity and Impact. 

• Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. 

• Allocate the ticket to the respective support groups and track the ticket for closure. 

• Recording, tracking, and updating incident ticket information in the service desk tool. 

• Ensure activity details are updated in the tool by the respective support groups. 

• Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope. 

• Route service requests to the appropriate teams. 

• Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope. 

• Escalate incidents / tickets which are going beyond the service levels 

• Escalate incidents pertaining to Suppliers non-performance or delays 

• Escalate issues pertaining to users non-availability or non-cooperation 

• Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder.

• Maintenance of SLA matrix, severity and categorization matrix

Please contact on:

Swapnil: 9594976118


Thanks & Regards

Swapnil Patil

For our current hot openings Click Here.

303,Advent Atria, Chincholi Bunder Road,Off S.V.Road,Malad (West), Mumbai- 400064.

Branch Office : D210, Sector 55, NOIDA 201301, UP

(+91-22-) 28441238 | Ext: | Fax: (+91-22-)28737077 | Mobile - 9594976118


IT Resourcing / Non IT Resourcing / RPO

Instinctively knowing when you run forward, when to ease back and when to let someone else take over...

these are the mark of a great team and a great team player.

About Company

We are a 15 year young ISO 9001:2008 certified IT consulting company. We provide IT subcontracting/outsourcing services to our CMM Level 5 and MNC clients across India and the world and are the preferred partners to most of our customers.
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