Keywords / Skills : technical support, tech support, service desk, IT Helpdesk, IT Service Desk, International BPO, Wipro, Dell, HP, Unisys, Tech Mahindra, Accenture, IT Support, US Process, international process, uk process, Helpdesk
Work Location - Bangalore Interview Location - Bangalore No skype Interview / VC
Eligibility Criteria :
1. Graduate (or) Post Graduate with (2 to 5 years) experience in any of the above mentioned skill sets can apply. 2. Should have good technical skill. 3. Minimum 15yrs of regular education (10th + 12th + 3 years Graduation) 4. Graduates through Open Universities / Correspondence graduates need not apply 5. Not more than 2 years of gap in Graduation or Employment. 6. Relieving letters from all the previous companies are mandatory. 7. Candidates who have attended the selection process in the last 6 months will not be eligible to apply again. 8. Should be flexible to work in any shifts 9. Ready to work in BPS designation & industry
Salary: Upto 7.5 LPA
To apply share your resume to [HIDDEN TEXT] along with the PAN number.
Thanks & Regards Sumana Goswami AM - 2coms Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases