Greetings Candidates We are hiring freshers for Domestic/International BPO/Call Center/ Customer Care Executive For Voice/Non-Voice Process For Delhi/NCR Location For Reputed E-Commerce Companies and other well known Multinational Brands for BOTH DOMESTIC AND INTERNATIONAL PROCESS Contact HR SIMRAN 9667922126 ADITYA 9811207222 Job Type : Full-time Locations for the position of BPO/Call Center/ Customer Care Executive : Delhi /Gurgaon /Noida/ Faridabad /Ghaziabad Responsibilities for BPO/ Call Center/ Customer Care Executive : The candidate is required to attend to the customer calls and provide them the required information. The candidate should be able to understand the clients complaints and work upon resolving them. The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Skills for BPO/ Call Center/ Customer Care Executive : Candidate with good customer service skills would be preferred. Selected candidates will have choice to work either in Day or Night shifts Both freshers as well as experienced candidates can apply Candidate should have good client servicing skills Educational requirements for BPO/ Call Center/ Customer Care Executive : High School/Graduates/B Tech/Dropouts Salary for BPO/ Call Center/ Customer Care Executive : 11000-15000 PLUS INCENTIVES UP TO 6000 IN DOMESTIC BPO 15000-20000 FOR INTERNATIONAL BPO Language preference for BPO/ Call Center/ Customer Care Executive Hindi/ English
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases