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National Service Manager

Keywords / Skills : Good Communication Skills, Team handling, Team Leader

10 - 15 years
Posted: 2018-08-02

Job Description
 1.Manage Customer Service Pan India with a team of field Engineers / Service Managers.
2. Handling Customer issues / Complaints / Escalations to resolve and achieve customer happiness.
3. Spares planning and MIS analysis for call planning within TAT



About Company

About Zicom:

Zicom’s Aim: To be a world class, Indian MNC, one-stop-shop for high quality security products and services.

Incorporated in 1994, Zicom is a pioneer and leader in the field of Electronic Security in India. With over 450 crores in annual sales, operations in over 5 countries, 400 cities in India and over 1 million customer’s, Zicom is today synonymous with Electronic Security in India.

In less than two decades Zicom has established itself as a leader in the security domain, introducing distinct innovations that the rest of the industry has followed.

Zicom has been the first Indian Electronic Security Systems company to:
• Be listed on the Indian Bourses in 1995.
• Introduce Central Monitoring Station (Command Centre in 1995).
• Introduce wireless security equipments in the home and retail segment.
• Introduce Security Services called SaaS (Security as a Service).
• To launch SaaS Enterprise a holistic approach towards Security Resource Planning (SRP) offering Safety and Security, Business Intelligence, Loss Prevention, Comfort and convenience.

Our array of products and services which are state-of-the-art, reliable, high-quality products and solutions such as CCTV Surveillance System, Access Control System, Fire Alarm System, Multi-Apartment Video Door Phones, Video Door Phone, Intruder Alarm Systems, Fingerprint Locks and Remote Managed Services (RAM) using the power of Cloud.

Our clientele is a proof of our unparalleled operation excellence. From quality products to professional after sales services, Zicom has driven the markets with customer centric focus.

For more information do visit us @ www.zicom.com
About Recruiter
Anita
Senior Executive-Human Resources
Zicom Saas Private Limited
...
Skills I hire for Customer Care, Customer service, Technical support, Sales, Marketing
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