- 2-3 years professional experience in database administration Install Server Software’s. Configure Database Servers. Monitor and Maintain system health and security. Design backup process for server and associated data. Create accounts for all users and assign security levels. Provide end -to-end technical support and problem resolution. Schedule and perform regular server maintenance. Basic understanding of Disaster Recovery and database backup procedures. Ready to work in shift (24*7 support) Ability to work independently with minimal supervision and assistance. Hands-on experience on MySQL /Postgre’s/MongoDB rdbms technologies and Cassandra Performance Tuning and recommendations. Using company's Ticketing system to provide resolution to end users for reported problems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases