Murex Production Support Analyst - Mar 3, 2018 - Bangalore, India Murex Production Support Analyst Position Murex Production Support Analyst Project Description Murex BAU Tranche 1 & 2 Support for a large European Bank Responsibilities Murex related Responsibilty: 1) Handling Murex production batch processing includes Date rolls for Various desks and entities, accounting and reporting batches. 2) Handling user's Techno -Functional queries related to Murex / MLC / Datamart and Actuate. 3) Understanding and improving the exisisting Murex setup (at clinet) in order to make the model efficent. 4) Handling the techinical issues with murex Accounting , processing and reporting 5) Configuring the Datamart Batches and debugging the issues with it. 6) Handling various queries related to relatime rates (RTI) and Murex Market Data Sets and fixings 7) Configuring the processing script for various modules and debigging the issues related to it. 8) Handling the issues related to Actuate Reports/ M -Reports. 10) Handling the issues related to interface between Murex/ MLC and Murex/ Datamart/ Actuate. 11) Performing/ Monitoring daily/ montly housekeep jobs related to Accounting, Market Data etc. 12) providing support for various technical queries related to different module in murex (ex: Supervisor, payment , Confirmatimation) 13) Providing support for OVernight Batch processing. 14) Developing/ Configuring the processing script/ report/ batch of feeders if required as part of Batch Support. 15) Setup new environments, refresh environments and take regular backups. Ability to manage multiple environments
O/ S related Resposibilty: 1) Understanding and debugging various shell scripts/ perl scripts on production/ QA/ development servers. 2) providing support for various issues on production servers like memory issue or slowness, file system related issue. 3) Designing and developing the shell scripts if required. 4) Handling the file processing, process control and monitoring etc for Murex. 5) Handling the Murex environment related issue associate with O/ S.
D/ B related resposibilty: 1) providing support for various Database activities like DB back up . Database refresh (includes (Oracle Import / Export ) (Sybase (dump/ Load)). 2) providing support for Database maintainace , indexing , housekeeping etc. 3) Debugging the databse performance issue for various batches/ jobs. 4) providing support for debugging Stored procedure and various murex issues related to database. 5) Developing stored procedure, views etc if required Skills Required 5+ Years experience Mandatory Skills: 1) Murex Application and database Architecture 2) Murex Accounting Configuration 3) Datamart Dynamic tables/ Feeders/ batch Configuration 4) Murex RTI (Realtime) Configuration and concepts for Market Data 5) Hands on Experience in MXML development and Debugging (Must) 6) hadns on experience in any RDBMS (ORACLE/ SYBASE) (sql/ Pl -sql) 7)Experinece in Shell Scripting ( experience in perl scripting will be an added advantage).
Desired Skills: 1) Experience in JAVA/ XML( will be an added advantage). 2) Experinece in Shell Scripting ( experience in perl scripting will be an added advantage). 3) Experience on Any treasuly application other than Murex (Will be an added advantage) 4) Experience in Operatins System like Unix / Soalris/ HP -UX/ Windows 5) Experience in Various version of Murex will be an added advantage. 6) Knowledge of one or more Sheduling tool. Nice to Have: Understanding of Trade Life Cycle (Pricing Booking Validation Confirmation Settlements Accounting Reporting Events Market Risk Credit Risk Market Data etc) Domain Knowledge: Should possess an understanding of financial markets Knowledge of trasury domain as a whole back office workflow process, Settlement procedure, swift messages specs/ nostro/ vostro settlement, Basic knowledge on financial instruments such as Interest Rate Derivatives, Credit Derivatives, Currency Derivatives, Swaps, Futures, Options, FRA, etc. Minimum academic requirements: Bachelors Degree from a reputed university with good passing scores
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases