Short Description Mule Soft Development Lead 9 yrs to 12 yrs - Bangalore / Mumbai
Job Responsibilities Job Description: 6 plus years of Software development, integration and or other ESB experience 3 plus years of experience working with the MULE ESB platform as a Developer Experience in creating deploying and testing of API Management framework Well versed with XML Java Script JSON RAML in mule Proven work experience within the implementation of an end to end integration project Knowledge on latest Architecture trends Java J2EE Technologies SOA design principles and Object Oriented Programming Concepts Having excellent inter personal communication skills and team handling skills Work Location : Bangalore / Mumbai Total Experience : 9yrs to 12yrs Primary Skill : Mulesoft Contact Shubhalakshmi Rao
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases