BOB Technologies is IT Services Company having its corporate office, development center at Bangalore and branch offices at Hyderabad and US operations in Irving, Texas. We primarily focus on Staff Augmentation and Software Services. BOB Technologies is built on the foundation and the approach of its Staffing Solutions and is an arena where our clients are provided with focused technological expertise, cost-effective and best of the breed solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases