Technical Support Executive,Technical Support Officer,Technical Support Engineer,Technical Support Representative,Tech Support,Active Directory,Exchange Server,AD,Windows Server,Microsoft Exchange,International Voice Support,Technical Support,Voice P
Office 365, Technical Support, MS Office, Exchange Server, Active Directory, ad, dns ,Technical Support Engineer TSE, Cloud Computing, Windows Server, dhcp, Technical Support Executive, technical support officer, tso
active directory ,exchange server administration, office 365 ,operating systems, ms office ,microsoft office 365 ,exchange server ,administrator ,exchange server, admin ms ,- exchange, technical support engineer, technical support executive ,tech sup
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases