We introduce ourselves as Serosoft Solutions Pvt Ltd. (www.serosoft.com), a leading IT products company headquartered in Indore, and with marketing offices in Mumbai and Dubai. The company is promoted by a team of IIM & US graduates. We are part of the prestigious 50-year old industrial house of central India - the Hindustan Group. We have been featured on the leading news channel ET Now as one of the finest product companies : https://www.youtube.com/watch?v=lRePchknEl4
For more information please go through the below mentioned links:
Compnay's Website : http://www.serosoft.in/
Product Link : https://www.academiaerp.com/
Flashmob Event at Serosoft: https://www.youtube.com/watch?v=R_FmOyuCoJk
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases