Scoop Technologies is founded by industry experts by acquiring Scoop Solutions which has established in the year 2010 to deliver cost effective solutions and IT services to the organizations competing effectively in the market place. As we are penetrating deep inside the market, we are offering innovative solutions that empower people and organizations to effectively leverage the technology by aligning skills and shared goals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases