The primary responsibility of this resource is to understand the requirement, learn, configure, develop and maintain CRM solution for Sales and Services. The selected individual will work with cross functional teams including internal application users, sales, services and IT teams to understand the requirements and configure / develop the CRM solution.
The key responsibilities of this position include:
Adeptech Systems Pvt Ltd offers the opportunity to work with leading-edge technologies in a collaborative, fast-paced environment. Whether you are an architect, engineer, project manager, account director or marketing manager, you will find many opportunities for career growth at Competent Systems.
We provide our employees with extensive professional development opportunities, including comprehensive training in technologies and quality process methodologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases