We are a fast developing company streamlined with unique teams who hold proven records of expertise in decision making, incomparable mind-set, organizational skills, prompt and adequate responses and effective time management. Our crew is individually trained to be flexible in tackling up to minute details with patience, priority to tune in accordance to the ideas and best interest of clients. Best results, Creative thrust, smooth functioning and readiness to meet deadlines at all cost without compromising on quality, Immediate and adequate response, best cost effective results are our watchword.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases