• Own modules, design and development within team and influence customer deliveries • Define design patterns and evolve product with new frameworks • Be able to take up a features and design/develop it to the requirements • Should be able to identify and reuse existing components or define new reusable components • Devise methodologies to improve application performance and define scalability of application • Address customer escalations for various modules in the product • Be able to prioritize work assignments and deliver things on time • Mentor team, drive cross-functional requirements • Should be able to define and write JUnit and other scripting testSkill Set:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases