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Mobile Product Support Specialist

Keywords / Skills : Mobile App

4 - 7 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Posted On
21st Jul 2019
Job Ref code
124940
Job Description
Job Description :
Mobile Product Support Specialist
RESPONSIBILITIES
·Provide level 2/3 support for mobile applications and Red Hat mobile application platform.
·Review crash reports from mobile applications and system error logs.
·Investigate issues reported by users of the mobile app
·Work with development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
·Interact with vendors, applications development teams to restore service and/or correct core problems.
·Manage and coordinate the implementation of mobile applications
·Coordinate validation activities related to the deployment of business applications
·Produce and assist training and communication programs.
·Coordinate with internal and external service providers in incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
·Support vendor contracts to established service level agreements.
·Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
·Evaluate the criticality of a given problem; isolate and escalate problem within mobile team
·Provide support case analytics, identifying any trending issues
·Review System Manuals and other support documents for Production readiness
·Assist development teams with RCAs
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
·Solid technical background and experience
·Possesses fine-tuned analytical skills and/or programming experience
·Relational database, cloud-hosted services, mobile device management experience
·Strong troubleshooting skills
·System deployment/implementation expertise
·Possesses solid written and verbal skills
·Mobile device support
·Mobile platform basic knowledge: NodeJS, iOS and Android
·Use of deployment tools such as Postman
  • Some familiarity with mobile tools (e.g. XCode, Android Debugger)

  • ·Excellent problem-solving skills
    ·Excellent communication skills
    Key Skill(s)

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