Allerin is a software solutions provider that delivers the most innovative and agile solutions that enable you to automate, inspire and impress. From design to development to delivery, we are the most efficient in the business. We dedicate hours of painstaking analysis to develop solutions that not only cater to our customers’ current requirements, but also scale seamlessly for future needs. Most importantly, we always aim to build solutions that focus on increasing your productivity.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases