Job Summary (The primary purpose or objectives and an overall description of the position) Good Analytical skills. Should be able to handle all the reports which are required by the sales team and management. Should be good in Advance Excel and Excel formulas, V-Lookup Create a robust MIS mechanism to highlight reportings under various pre-defined/ ad-hoc situations to facilitate most effective decision making Set benchmarks and parameters for managing MIS across all locations of the organization Set out guidelines and requisites for necessary information to be provided by all channel partners, internal and external stakeholders Set out periodicity of MIS maintenance with basic hygiene check in reporting parameters pertaining to information and quality Prepare various MIS reports from time to time, highlighting achievements and areas of improvements as per business requirements Review information shared by various internal and external stakeholder for discrepancies in requirements, and ensure non-recurrence in future Experience Required (Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous)
4 to 8 years experience in maintaining MIS in sales department, good command in Advance Excel, Macro & VBA, coordination with sales department with good comm skills Academia (The minimum / critical qualifications you deem necessary for this profile.) Any Graduate
Interested Candidates can mail their Cv's at given details below.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases