Good in excel Extensive usage of MS Excel (Aggregate function, vLookup, Pivot table, Macros MIS reporting by using MS Excel) Generate timely and accurate reports for analysis. Creating MIS/ Dashboard Implement and analysis data to create daily, weekly, monthly, and quarterly reports Knowledge in preparing charts and graphs. Should have strong analytical skill as well as static skills and good communication skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases