Job Summary

Company
Solugenix India Private Limited 
Industry
IT/ Computers - Software 
Location
Hyderabad / Secunderabad 
Years of Experience
16 - 25 years 
Function
IT 
Posted On
19th Feb 2019 
Skills
"Middleware","Manager",support,"WebLogic" 

Middleware Senior Support Manager

Job Description

We are hiring for Middleware Senior Support Manager at Begumpet, Hyderabad Location.

Title : Middleware Senior Support Manager

Location : Hyderabad, India

Position : Full Time


Responsibilities:

  • The senior Middleware Support Manager will manage the 24/7 engineering Level 2 and Level 3 teams. The candidate will play the liaison between onshore and offshore teams, and ensure utmost quality of the service is delivered.
  • To be successful in this role the individual must be able to work effectively in a fluid, fast-paced environment as well as multitask. In addition, he/she must be able to demonstrate the ability to independently drive and maintain projects. This role requires good communication skills, with team members, clients and leadership.


Qualifications :
  • At least 5 years experience in managing large middleware, technology engineering team or L2/L3 Technology Support team with an overall experience of 15 or more years in IT industry.
  • Experience in managing a large team for a global client (US preferred).
  • Experience in taking ownership of delivery of large service.
  • Proven ability to manage large team(s)
  • Understanding of various Operational processes such as escalation process, event monitoring, server management etc.
  • Understanding of Continuous Improvement methodologies.
  • Experience with enterprise ticketing tools like Remedy and ServiceNow
  • Excellent understanding of SLAs, KPIs, metrics and reporting on the service performance and ability generate and report metrics to senior leadership
  • Experience in attracting and hiring excellent talent.
  • Personable, ability to mentor, and bring best out of the team
  • Demonstrates willingness to challenge both the leadership, and the team resources as appropriate
  • Flexible with working hours based on the service requirement
  • Demonstrate organizational and leadership skills
  • Excellent communication (written and spoken) skills
  • Demonstrates good active listening skills with an ability to interpret customers communications, to understand the heart of the problem
  • Good technical knowledge on UNIX, middleware, networking, Web Security, database, Windows Administration etc.
  • Experience in tools such as JIRA, Confluence, Sharepoint, Splunk, monitoring tools etc.


Highly Desirable Skills:
  • Understanding of the application and web security controls, TCP/IP concepts, firewalls, and database preferred
  • Hands-on experience with some of the these technologies (or similar) preferred: Splunk ITSI, App Dynamics, AWS, F5 BigIP load balancer, Internet Web Caching, AEM 6.1 etc.

Company Profile

Solugenix India Private Limited

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than four decades.

As a pioneer in IT services, weve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonalds, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether its providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.


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